Help and frequently asked questions

Ecommerce is a global connector that bridges merchants with customers all over the world. We're proud to empower anyone with designs and the drive to be unique, wherever they're located. We want submitted content to be respectful of others and of the law. Content that is hateful, illegal, and that violates intellectual property rights may be reviewed and removed at any time. Please review our acceptable content guidelines for more information!

Note that by using our services, you agree to follow our guidelines and terms of service. By uploading print files to your library or an order, you understand you're solely responsible for the content in those print files and own the rights to print, use, sell, and distribute the content.

These are a few basic terms to help you get started:

• Resolution is the measure of pixels in the display, usually expressed in measurements of width x height. For example, a monitor that is 1920 x 1080 is 1920 pixels across and 1080 pixels down.
• DPI (dots per inch) is the number of dots in a printed inch. The more dots the higher the quality of the print (more sharpness and detail)
• The actual size is best described with (you guessed it) actual numbers. Let's say you have a 5x5" (12.7x12.7cm) shape at 100dpi, but you need to make it a 10x10" (25.4x25.4cm). If you simply scale it to twice its original size you go from 5x5" (12.7x12.7cm) to 10x10" (25.4x25.4cm). Since the size has now doubled, your resolution has been cut in half - that particular part of your graphic, is now 50dpi.

When you're submitting your print files, we ask that they're at least 150dpi and at actual size. The resolution of any file is only as good as the dimensions.

DPI (Dots per Inch) is the number of dots in a printed inch. Computers display and print images in small dots, so the more dots the image has, the higher the quality of the print (more image sharpness and detail). The fewer the dots, the blurrier the image. See the images below:

30 DPI: your order will be placed on hold until you upload a new image which meets our minimum requirements for printing.

60 DPI: case where our designer team comes to use. We can make images with 38–74 DPI two times larger, and you no longer have to upload new image to meet our DPI requirements, and your image is adjusted to meet our print requirements.

120 DPI: it's where we want you to be from the beginning. While 150–300 DPI still is the amount to strive for, 120 DPI is a good amount of dots to produce high–quality prints.

Yes, you can. As the guidelines suggest, shirt artwork is optimal at a minimum of 150 DPI. We do accept higher resolution files, but it is best not to exceed 300 DPI. For faster processing and accurate prints, we recommend that the final artwork be submitted at a minimum of 150 DPI resolution, but we do also accept 300 DPI files.

Please save your file using "Save as", because saving files as "Save for Web" will automatically decrease the graphic's resolution to 72 DPI. This may result in low quality and sizing issues with the final print.

The maximum print file size that can be uploaded to our customizer is 50mb.

Custom inside shirt label is one way you can brand your products. It can be a maximum of 3x3" (7.6x7.6cm). Inside labels are printed on the inside of the garment and require the removal of the original manufacturer's tag. They're only available for apparel with tear-away labels. An inside label graphic must include (it's bound by law) the country of manufacturing origin, original garment size, material information, and care instructions. You can find "must include" information here.

Yes, as long as the files are in PDF, EPS, AI or SVG format you are able to change the colors. All our artwork found on the customizer is available for recoloring. As soon as artwork is applied to the product, the customizer shows the list of colors and each of them can be changed by a color picker or a list of colors.

You can save designs by using the "Save Design" button in the customizer. If you access the store using an account, the design will be permanently saved in the customizer under "My Saved Designs". Notice: even if you're logged to our website, designs won't be saved in "My Account" section on the website and you still need to access the customizer to find the saved designs. As we do not require users to create an account to access our store and if you're using our store as a guest the design will be saved in the cache and you won't find it there if you access the customizer from a different device or if you clean the cache.

Yes, you have an "Edit" button in the cart that takes you back to the customizer.

The customizer automatically checks if the uploaded image quality is sufficient for a high-quality print. When the quality is not good enough, you receive a warning message suggesting uploading a better-quality image.

We use genuine Brother GT-3, water based pigment inks. GT-3 inks are CPSIA compliant and Oeko-Tex™ certified, which means they are safe to print on youth/children’s clothing and reduce environmental waste. Also, GT-3 inks provide a high washing colorfast AATCC rating of 4.

For canvas and posters, we use Epson UltraChrome water based HDR ink-jet technology.

Our standard process is the Direct to Garment (DTG) method of printing. That means we can create photo quality prints, the amount of colors used doesn't affect pricing, and there aren't any order minimums. We use Kornit and Brother printers for all DTG printed garments.

Our experience shows us that DTG printed shirts are just as durable as screen printed shirts when it comes to washability.

A white under base isn't printed on white garments. Because under base is white ink, it'll print on other garment colors when a print file design includes the color white. It may also be used if the print file design doesn't include the color white, but is generally lighter than the garment color. Depending on the design, white under base may not be printed on all garment colors.

There aren't many things our incredible DTG process can't achieve! However, when choosing the colors for your artwork, it’s important to note that they may look different on a real product than what you see on your computer monitor. Even if you have calibrated your monitor to a specific color profile, there are various factors that influence the final appearance of colors on a printed product. Because of this, we can’t guarantee color accuracy 100%. Consider the following factors:

• When printing on garments, it’s important to consider fabric material and garment color. The same color value will look a little different on when printed on 100% cotton vs. a fabric blend. Similarly, the same color value will look different when printed on a light vs. dark colored garment.
• We also print a white under base layer beneath prints on colored garments so that the colors look vibrant and stand out from the fabric. The same color value on one garment can look different when printed with vs. without a white under base. We've taken some photos where you can see how the same color values look different when printed on a white or black garment. Keep in mind that even the colors in these photos look different than on the original printed product. Referencing these photos is not a substitution for ordering color swatches on a sample product.
• The two most popular color spaces are RGB and CMYK. RGB has a wider gamut (the range of colors that can be expressed) and print files made in RGB can be saved as png files. CMYK, on the other hand, is the color space used when printing. Our printers automatically convert your submitted print files from RGB to CMYK, and this conversion changes the color gamut. That's why we suggest you design your file within the CMYK color space, but convert the file to RGB before saving. For best possible accuracy, convert the file to sRGB color profile, sRGB IEC61966-2.1 to be exact. This way your colors will stay within the gamut. Most editing programs have this color profile as default.
• You can download our color swatches here as well.

DTG printing process is best suited for garments that are 100% cotton. So if you’re looking for the most opaque result, 100% cotton is your best bet. This fabric generally has a better result due to its tight weave. However, there are exceptions to this. If a cotton is too thick, it can absorb the ink and result in a more faded look (for example, the Gildan 2000 is a thicker cotton).

Bella + Canvas 3001 100% Cotton Shirt

Gildan 2000 100% Ultra Cotton T-Shirt

We also offer printing on poly blends and tri-blends. Our fulfillment team has worked hard to develop a system that allowed us to print on such garments without compromising print quality. Due to the looser weave and combination of fabrics, these garments will have a faded/vintage outcome with DTG printing. This is a pretty cool effect, but may not be ideal for you if you want a more opaque outcome.

Gildan 18500 Unisex Sweatshirt

Bella + Canvas 3413 T-Shirt

When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent. Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment. The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash.