Help and frequently asked questions

Ecommerce is a global connector that bridges merchants with customers all over the world. We're proud to empower anyone with designs and the drive to be unique, wherever they're located. We want submitted content to be respectful of others and of the law. Content that is hateful, illegal, and that violates intellectual property rights may be reviewed and removed at any time. Please review our acceptable content guidelines for more information!

Note that by using our services, you agree to follow our guidelines and terms of service. By uploading print files to your library or an order, you understand you're solely responsible for the content in those print files and own the rights to print, use, sell, and distribute the content.

These are a few basic terms to help you get started:

• Resolution is the measure of pixels in the display, usually expressed in measurements of width x height. For example, a monitor that is 1920 x 1080 is 1920 pixels across and 1080 pixels down.
• DPI (dots per inch) is the number of dots in a printed inch. The more dots the higher the quality of the print (more sharpness and detail)
• The actual size is best described with (you guessed it) actual numbers. Let's say you have a 5x5" (12.7x12.7cm) shape at 100dpi, but you need to make it a 10x10" (25.4x25.4cm). If you simply scale it to twice its original size you go from 5x5" (12.7x12.7cm) to 10x10" (25.4x25.4cm). Since the size has now doubled, your resolution has been cut in half - that particular part of your graphic, is now 50dpi.

When you're submitting your print files, we ask that they're at least 150dpi and at actual size. The resolution of any file is only as good as the dimensions.

DPI (Dots per Inch) is the number of dots in a printed inch. Computers display and print images in small dots, so the more dots the image has, the higher the quality of the print (more image sharpness and detail). The fewer the dots, the blurrier the image. See the images below:

30 DPI: your order will be placed on hold until you upload a new image which meets our minimum requirements for printing.

60 DPI: case where our designer team comes to use. We can make images with 38–74 DPI two times larger, and you no longer have to upload new image to meet our DPI requirements, and your image is adjusted to meet our print requirements.

120 DPI: it's where we want you to be from the beginning. While 150–300 DPI still is the amount to strive for, 120 DPI is a good amount of dots to produce high–quality prints.

Yes, you can. As the guidelines suggest, shirt artwork is optimal at a minimum of 150 DPI. We do accept higher resolution files, but it is best not to exceed 300 DPI. For faster processing and accurate prints, we recommend that the final artwork be submitted at a minimum of 150 DPI resolution, but we do also accept 300 DPI files.

Please save your file using "Save as", because saving files as "Save for Web" will automatically decrease the graphic's resolution to 72 DPI. This may result in low quality and sizing issues with the final print.

The maximum print file size that can be uploaded to our customizer is 50mb.

Custom inside shirt label is one way you can brand your products. It can be a maximum of 3x3" (7.6x7.6cm). Inside labels are printed on the inside of the garment and require the removal of the original manufacturer's tag. They're only available for apparel with tear-away labels. An inside label graphic must include (it's bound by law) the country of manufacturing origin, original garment size, material information, and care instructions. You can find "must include" information here.

Yes, as long as the files are in PDF, EPS, AI or SVG format you are able to change the colors. All our artwork found on the customizer is available for recoloring. As soon as artwork is applied to the product, the customizer shows the list of colors and each of them can be changed by a color picker or a list of colors.

You can save designs by using the "Save Design" button in the customizer. If you access the store using an account, the design will be permanently saved in the customizer under "My Saved Designs". Notice: even if you're logged to our website, designs won't be saved in "My Account" section on the website and you still need to access the customizer to find the saved designs. As we do not require users to create an account to access our store and if you're using our store as a guest the design will be saved in the cache and you won't find it there if you access the customizer from a different device or if you clean the cache.

Yes, you have an "Edit" button in the cart that takes you back to the customizer.

The customizer automatically checks if the uploaded image quality is sufficient for a high-quality print. When the quality is not good enough, you receive a warning message suggesting uploading a better-quality image.

We use genuine Brother GT-3, water based pigment inks. GT-3 inks are CPSIA compliant and Oeko-Tex™ certified, which means they are safe to print on youth/children’s clothing and reduce environmental waste. Also, GT-3 inks provide a high washing colorfast AATCC rating of 4.

For canvas and posters, we use Epson UltraChrome water based HDR ink-jet technology.

Our standard process is the Direct to Garment (DTG) method of printing. That means we can create photo quality prints, the amount of colors used doesn't affect pricing, and there aren't any order minimums. We use Kornit and Brother printers for all DTG printed garments.

Our experience shows us that DTG printed shirts are just as durable as screen printed shirts when it comes to washability.

A white under base isn't printed on white garments. Because under base is white ink, it'll print on other garment colors when a print file design includes the color white. It may also be used if the print file design doesn't include the color white, but is generally lighter than the garment color. Depending on the design, white under base may not be printed on all garment colors.

There aren't many things our incredible DTG process can't achieve! However, when choosing the colors for your artwork, it’s important to note that they may look different on a real product than what you see on your computer monitor. Even if you have calibrated your monitor to a specific color profile, there are various factors that influence the final appearance of colors on a printed product. Because of this, we can’t guarantee color accuracy 100%. Consider the following factors:

• When printing on garments, it’s important to consider fabric material and garment color. The same color value will look a little different on when printed on 100% cotton vs. a fabric blend. Similarly, the same color value will look different when printed on a light vs. dark colored garment.
• We also print a white under base layer beneath prints on colored garments so that the colors look vibrant and stand out from the fabric. The same color value on one garment can look different when printed with vs. without a white under base. We've taken some photos where you can see how the same color values look different when printed on a white or black garment. Keep in mind that even the colors in these photos look different than on the original printed product. Referencing these photos is not a substitution for ordering color swatches on a sample product.
• The two most popular color spaces are RGB and CMYK. RGB has a wider gamut (the range of colors that can be expressed) and print files made in RGB can be saved as png files. CMYK, on the other hand, is the color space used when printing. Our printers automatically convert your submitted print files from RGB to CMYK, and this conversion changes the color gamut. That's why we suggest you design your file within the CMYK color space, but convert the file to RGB before saving. For best possible accuracy, convert the file to sRGB color profile, sRGB IEC61966-2.1 to be exact. This way your colors will stay within the gamut. Most editing programs have this color profile as default.
• You can download our color swatches here as well.

DTG printing process is best suited for garments that are 100% cotton. So if you’re looking for the most opaque result, 100% cotton is your best bet. This fabric generally has a better result due to its tight weave. However, there are exceptions to this. If a cotton is too thick, it can absorb the ink and result in a more faded look (for example, the Gildan 2000 is a thicker cotton).

Bella + Canvas 3001 100% Cotton Shirt

Gildan 2000 100% Ultra Cotton T-Shirt

We also offer printing on poly blends and tri-blends. Our fulfillment team has worked hard to develop a system that allowed us to print on such garments without compromising print quality. Due to the looser weave and combination of fabrics, these garments will have a faded/vintage outcome with DTG printing. This is a pretty cool effect, but may not be ideal for you if you want a more opaque outcome.

Gildan 18500 Unisex Sweatshirt

Bella + Canvas 3413 T-Shirt

When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent. Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment. The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash.

Lists of countries may change periodically. Currently, we have 9 separate shipping regions. Each shipping region has its own rates and destinations they apply to: 1. USA; 2. Europe (Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Ukraine, Vatican City); 3. UK; 4. EFTA states (Iceland, Liechtenstein, Norway, Switzerland); 5. Canada; 6. Australia / NZ; 7. Japan; 8. Brazil; 9. Worldwide (All other countries and territories not mentioned above, excluding Cuba, Crimea, Iran, North Korea, and Syria, as we don't ship to these destinations).

No, it's no longer possible to choose a specific printing center for your orders. We've made this change in order to ensure the entire shipping process runs smoothly as we continue to grow. We route orders using an advanced algorithm, taking into account the your address, where the product is available, and other factors. 99% of the time, the algorithm chooses the closest printing center, but rarely-usually if a product is unavailable - it will be routed to another location.

There are some products that we'll ship separately due to packaging differences. These products are: framed posters, posters, canvas.

We print all our products on demand once you place an order. To estimate when you get your order, add our printing time to the shipping time. It takes 2–7 business days to create apparel products and 2–5 business days for non-apparel products.

Yes, all our shipping methods have tracking. Note that the quality of tracking may differ for some local carriers.

Since carriers calculate live shipping rates mainly by the zip code entered it is possible that an incorrectly formatted address could be entered and the package is still able to ship from our facility. In some scenarios, the local post is still able to make the delivery depending on the error that was made in entering the recipient address. If they are unable to deliver the package it will be returned to our HQ and you will be notified once it is received back. Within 4 weeks you will need to confirm the updated and correct address as well as confirm the charges for reshipping the package.

We partner with several outside backup facilities in the US and Europe to help us manage order volumes. The more facilities we partner with, the more flexible our fulfillment network is which helps us fulfill and ship your orders on time. We involve said facilities in the production process in case of an unexpected increase in order volumes, or emergencies. Each backup facility is tested for quality, making sure the production and speed standards are as high as ours.

For orders shipped from our Europe location to a European destination, shipping can take between 5-10 business days after fulfillment. For orders shipped from our Europe location to non-EU regions, it can be between 10-20 business days.

Printing time is the time it takes to make your custom-ordered product. Our printing time is calculated in business days: 2-7 business days for apparel products (t-shirts, leggings, dresses, etc.) & 2-5 business days for non-apparel products (framed posters, posters, canvas etc.). 97.66% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer.

Please note: printing time doesn't include shipping. To get an idea of how long an order will take to reach its destination, combine the estimated printing time with the estimated shipping time. Our printing averages don't account for the time an order might be put on hold. Printing for large orders may take longer than the 3-5 day average, but will still be printed within 7 days.

No, we aren't available in some countries because of legal restrictions or shipping carrier limitations. For now, we aren't available in and doesn't ship to Cuba, Iran, Crimea, Syria, and North Korea. This list may change periodically. We're available to all other countries and ship internationally!

From your account dashboard you will see your order history under "Orders." When choosing a specific order, a new window will appear with additional details. Here you will find your order status. Your order will reflect one of the following statuses. Being Printed: Your order is ready for printing and the process has begun. Estimated time for completion will show in the status bar. Typically printing time is 2-7 business days. Canceled: Your order was canceled. Draft: Your order has not yet been confirmed or completed. Failed: Your order was imported as a draft because payment failed. Viewing the order will show the reason payment failed. Printed: Your order was printed and packaged and is ready to go! You will receive a notification from us once the order has left our building. On Hold: Your order has been placed on hold. This is usually due to an item being out of stock, an issue regarding graphics, mockups, or other potential issues that we need to address with you. Check the hold notes for details on what we need from you. Contact us if you have any questions. Partially Printed: Your order may contain products that do not ship together. In this case, you may see the order as partially fulfilled. This means some portion of your overall order is already complete and we are still working on another shipment in that same order. You will see tracking information for any packages that have already been shipped out. Returned: Your order was returned to a our facility. Check the return notes to confirm the reason. Waiting for printing: Your order was submitted and received by CANVAS DEVIL and is waiting for the printing process to begin.

There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs. You will receive notice once the order arrives back to our facility. Determine how you would like to proceed and contact us with an updated address if you wish to have the product reshipped. New shipping charges will be applied for orders that have been unclaimed at customs, or had an incorrect address originally provided.

From the time your order is placed and the date when you receive it, there are two processes to consider. Printing: Standard printing time is 2-7 business days. Once your order has been printed and left our building you will receive a notification with shipping information if applicable. Depending on the circumstances and inventory levels, it may take longer than usual. Don’t worry, All of the big LA wholesale factories are practically in our backyard. This means it’s super easy to keep stocked and minimizes wait time for you! Shipping: You have several shipping options to choose from - they can range from within 1-8 business days (1-20 for international orders) depending on the courier and level of service you select.

All tracking numbers can be found in the shipping notification emails we send out, as well as on your account dashboard. Tracking numbers generate when a shipping label is printed at our facility - keep in mind the tracking information may not reflect any action for up to 24 hours after a label has been printed. If it has been more than 24 hours since you received a shipping notification and the tracking still reflects no action or movement, contact us at support@canvasdevil.com

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you. We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double check that your local post office to try locating the lost order. Keep in mind that if tracking information states an order was delivered but you think you haven't received it, we won't take responsibility and reship that order. You can check out our return policy for up-to-date details about reshipments.

If something arrives damaged, send a photo of the damaged goods to support@canvasdevil.com, then we'll gladly send a replacement at no cost to you.

Your order was shipped but it can take up to 48 hours for tracking info to show up in a carrier's tracking system. Note that international shipment tracking may take up to a few days to display any updates but that doesn't necessarily mean the shipment is lost.

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date.

Any returns or problems that occur because of an error on our part will be handled at our expense. If your would like to exchange or return a product without any defect or due to a wrong size being ordered would be handled at your expense by placing a new order due to custom nature of our business: personalized goods that are made just for you. However, we will issue a refund if you change your mind or offer an exchange if the wrong size is ordered for all (except sealed goods such as but not limited to face masks) of our brand's budcamo.com products if they're suitable for return within 4 weeks after the product has been received.